Enterprise Rent-A-Car at 803 Cascadilla Street, Ithaca, New York.

Very busy on Saturday 4/28 just before their closing time at noon, and I had to wait a fair amount of time before I could be seen to; there wasn’t a lot of room to wait either and I was standing almost the entire time. (It’s good they are extending their Saturday hours until 1pm (I think) starting this week, but perhaps they should consider extending it even more!) I asked for a compact car and they gave me a truck. It was difficult for me to drive the huge vehicle around and park, but in exchange, I got a decent deal on gas - I could return the vehicle (which was full when I took it) with just a quarter tank left. This location doesn’t seem to have a separate line for Enterprise Plus members. However, on the bright side, they do offer after-hours drop-off wherein you can return the car to their lot even when they are closed and drop the keys in a secure dropbox. (Unlike Hertz, you are only charged until the time you drop off the car, and not until the next working hour.)

The 4-star rating only applies to Enterprise and this particular location. I have absolutely no complaints at all about their staff. They were working very hard during the busy period without compromising on the individual attention and service provided to the customers. (While I was waiting, I observed their interactions with the people who arrived before me.) They only had a truck for me, but they did offer the gas deal that I mentioned above for the inconvenience. They even called me after I returned the vehicle and apologized for the wait time during the pick up. I could give a 6-star rating for the staff!